Terms of Service

Last Updated: May 6, 2026

Welcome to Pleatura! By accessing or using our website, services, or products, you agree to comply with these Terms of Service. These terms define your rights, responsibilities, and obligations while using Pleatura.com and are designed to ensure a safe and fair experience for everyone. Please read carefully before using our site.

1. Acceptance of Terms

By visiting Pleatura.com or placing an order, you agree to these Terms of Service, all related policies, and any future updates. If you do not agree, please do not use our website or services.

2. Eligibility

Our services are intended for adults (18+) or minors with parental consent. By using this site, you confirm that you meet the legal age in your jurisdiction or have parental approval.

3. Account Responsibility

You are responsible for maintaining accurate account information, including your email, billing, and shipping details. Any activity under your account is your responsibility.

4. Lawful Use

You agree to use our website, products, and services only for lawful purposes. Illegal activities, fraud, or misuse of content are strictly prohibited.

5. Prohibited Conduct

You may not upload viruses, malware, or harmful code; spam, phish, scrape, or harvest other users’ data; misrepresent yourself or provide false information; infringe intellectual property or violate privacy rights; or harass or discriminate against other users.

6. Product Information

We aim to provide accurate descriptions, images, and pricing. However, colors may vary based on your device. Product availability, prices, and descriptions are subject to change without notice.

7. Orders and Payment

You agree to pay all charges incurred, including applicable taxes, shipping, and customs duties. Pleatura reserves the right to cancel or limit orders for any reason, including suspected fraud or misuse.

8. Shipping & Delivery

Orders are processed and shipped to the continental United States in accordance with our shipping practices. Delivery times, shipping fees, and applicable conditions may vary depending on your order and location.

For full details, including processing times, delivery estimates, shipping costs, and restrictions, please refer to our Shipping Policy.

9. Returns & Refunds

We strive to ensure customer satisfaction. Eligible items may be returned in accordance with our return guidelines and conditions.

For detailed information regarding return eligibility, timeframes, fees, refund processing, and instructions, please refer to our Return & Refund Policy.

10. Non-Returnable Items

Certain items are not eligible for return, including final sale items, worn or washed products, items missing tags or original packaging, and hygiene-sensitive products. Our standard apparel such as dresses, tops, knitwear, and pants are eligible for return if they meet the conditions above.

11. Intellectual Property

All website content, images, text, and branding are the property of Pleatura or its licensors. You may not copy, reproduce, or redistribute our materials without explicit written permission.

12. Third-Party Links

Our website may link to third-party services or websites. We are not responsible for the content, policies, or practices of third parties. Transactions with third parties are solely between you and that third party.

13. Feedback and User Content

If you submit suggestions, ideas, or feedback, you grant Pleatura a royalty-free, perpetual license to use, modify, and distribute your submission. Please ensure submissions do not violate third-party rights.

14. Privacy & Data Security

Your use of the website is governed by our Privacy Policy. All sensitive personal information, including payment details, is protected using SSL encryption. We do not share your personal data without your consent.

15. Disclaimers

Our products and services are provided “as is.” We do not guarantee uninterrupted service, error-free operation, or exact color representation. Your use is at your own risk.

16. Limitation of Liability

Pleatura is not liable for indirect, incidental, or consequential damages arising from your use of our site or products, including lost profits, data loss, or shipping delays, except where prohibited by law.

17. Indemnification

You agree to defend and hold harmless Pleatura, its affiliates, and employees from any claims, damages, or expenses arising from your violation of these Terms or applicable laws.

18. Termination

We reserve the right to suspend or terminate accounts or access to our services for violations of these Terms, fraudulent activity, or unlawful behavior. Termination does not waive your obligations incurred prior to termination.

19. Changes to Terms

Pleatura may update these Terms at any time. Changes will be posted on the website. Your continued use after updates constitutes acceptance of the new terms.

20. Governing Law

These Terms are governed by the laws of the United States, including applicable federal and state laws. Any disputes will be subject to the exclusive jurisdiction of U.S. courts.

21. Contact Information

If you have questions about these Terms, please contact us:

Address:Units 1101 & 1201, Building 2, Zhenfa Yung Valley Building, No. 176-100, Jiangshi Road, Shiwei Community, Matian Subdistrict, Guangming District, Shenzhen, China

Email: service@pleatura.com

Phone: (619) 675-2624

Hours: Monday–Friday,9AM–5PM (U.S. Central Time)